National Partnership for Reinventing Government Employee Survey, 1998

Resource Information

The work National Partnership for Reinventing Government Employee Survey, 1998 represents a distinct intellectual or artistic creation found in Bowdoin College Library. This resource is a combination of several types including: Work, Language Material, Books.

Label

National Partnership for Reinventing Government Employee Survey, 1998

Creator

• Inter-university Consortium for Political and Social Research [distributor]
• United States Office of Personnel Management

Author

• United States Office of Personnel Management

Contributor

• Inter-university Consortium for Political and Social Research [distributor]

Subject

• federal government
• government agencies
• government employees
• government regulations
• government services
• government spending
• government waste
• Administrative agencies
• organizational change
• organizational structure
• public confidence
• survey
• work attitudes
• work environment
• job satisfaction
• Civil service
• Expenditures, Public
• bureaucracy

Genre

• survey

Summary

The National Partnership for Reinventing Government (NPR) Employee Survey, conducted in August 1998, gathered feedback from 13,689 employees representing 48 government agencies to help agencies focus on key employee satisfaction issues, to increase the efficiency and effectiveness of government service and thereby better serve customers, and to assess the progress of agencies' organizational changes -- especially in relation to efforts to reinvent internal operations. NPR sought to use the survey results to produce a federal government that worked better and costed less. The 1998 NPR survey results established a baseline from which to evaluate the success of government-wide and agency-specific action plans. Respondents rated their agreement with a series of statements such as "There are service goals aimed at meeting customer experience," "At the place I work, my opinions seem to count," and "My organization has made reinvention an important priority." Additionally, respondents were asked to what extent their organization performed such tasks as implementing simplified travel regulations or streamlining the process for hiring employees. Also, respondents rated their overall satisfaction with their job, their involvement in decisions that affected their work, and the recognition they received for doing a good job. Finally, respondents rated their immediate supervisor's/team leader's overall performance, as well as the overall quality of work being done in their work group